Slow replies
A customer writes at 10:14. The reply comes the next day. By then they have bought from whoever answered.
Veikum / Operators, not consultants
We find what slows your business down. And fix it.
From audit to implementation. Customers answered in 2 minutes, quotes and invoices chased to the end, paperwork in order, CRM built. AI is the tool, not the headline.
What you get on day 10
- Baseline numbers from your own data
- The three biggest leaks in euros per month
- A plan: what in 30 days, what in 90
- An offer at a fixed price
Business auditCustomer experienceOperationsCRM and automation
Where our experience comes from
Operators who have done this at scale.
90%of customer contacts are resolved by the automation we built and run at a GCC fintech with millions of customers
1000+people in delivery operations we have run
3countries where we run customer operations today
10+years of experience: e-commerce, quick commerce, fintech
Where the money goes
Most businesses lose money in the same three places.
Not one big failure, but small holes in the process that repeat every day.
Nobody follows up
A quote goes out once and is forgotten. An invoice runs late and waits until the accountant notices.
Paperwork by hand
Orders, documents and supplier invoices arrive by email, and someone you pay retypes them into the system.
Only 15 in 100 small Latvian companies (10 to 49 staff) use any AI solution. Source: Central Statistical Bureau of Latvia, ICT use in enterprises, 2026.
What we do
We take over the work that eats your day.
Not general advice, but processes installed and working in your own accounts.
Every customer answered
Website, email, Messenger, WhatsApp: a reply in 2 minutes, day and night, in Latvian, Russian and English.
Quotes and invoices chased
Reminders on day 2, 5 and 10. Before the invoice is due and after. Disputes go to your accountant.
Paperwork handled
Orders, delivery documents and supplier invoices move from email straight into your system. Quotes built from your price list.
Your CRM built
Every customer, quote and reminder in one place, connected to your phone, email and website. Pipedrive, HubSpot or Bitrix24, in your company's name.
Old customers brought back
Customers who stopped buying get a personal offer. After every job we ask for a review.
Content made, team trained
Website copy, posts and customer emails in three languages in your voice. And your team learns to use all of it.
How we work
Four steps. You can stop after any of them.
The first number in 10 days. The first result in 30. Then it keeps working, because someone looks after it.
10 days
Audit
We look at your business and show you the number: where money goes and what we would fix first.
30 days
Implementation
We set it up in your own accounts at a fixed price in three payments. Your team is trained.
every quarter
Running it
We maintain it, review your numbers with you and improve it. A plan you pay once a quarter.
when you are ready
Growth
More processes, more markets, more of your business that works without you.
Prices
Fixed prices. The last payment waits for the result.
Prices exclude VAT. You get an exact offer at the end of the audit.
Audit
EUR 990
For companies up to 20 staff; EUR 1,900 for larger ones. Credited in full against implementation if you continue within 30 days.
If we find less than EUR 20,000 a year in leaks, the audit is free.
Implementation
EUR 2,000 to 5,500 per module
A typical first package with two modules: EUR 7,000 to 9,000. 40% at the start, 40% when it works in your accounts, 20% after 30 days, when the agreed number shows.
If the number is not there, we work another 30 days at our own cost.
Running it
from EUR 870 per quarter
Basic EUR 870 (1 module). Standard EUR 1,770 (2 to 3 modules, improvements every quarter, one page every Monday). Partner EUR 2,970 (4 or more modules, a quarterly strategy session with a founder).
Minimum two quarters.
Why running it costs money: platforms change, customers change, and a system nobody reviews stops earning after six months. Tool subscriptions stay in your name, roughly EUR 50 to 300 a month.
Four ways to pay
You choose what fits your business.
You pay directly
Audit, implementation in three payments, a quarterly plan. Simple, and everything stays 100% yours.
With a support programme
The same, but digitalisation support programmes may cover part of the implementation for companies that qualify. We help with the application.
Partners on the upside
Half the implementation price. We take 25% of the profit you earn above today's level for 24 months, measured on your own numbers.
Shares
For a few growing companies after six months of results: no implementation fee, a 5 to 15% stake, a lawyer at the table.
On every path the audit is paid, and the number is measured the same way: from your own CRM and accounting, so your accountant can check it.
Who it is for
Any business, in any industry, where customers wait for answers and admin piles up.
Customers write to you
Questions answered in 2 minutes, at night too. No inquiry is left without a reply.
You send quotes
Every quote chased to the end: reminders until there is a yes or a no.
You issue invoices
Reminders before and after the due date. Late invoices chased without awkward calls.
You take bookings or reservations
Bookings taken at any hour. Reminders for no-shows. Empty slots filled.
Paperwork piles up
Orders, contracts and invoices move from email into the system. Nobody retypes anything by hand.
You have past customers
Those who stopped buying get a personal invitation back. Reviews asked for at the right moment.
For the self-employed Coming soon
Working solo? You have money to lose too.
One unanswered message is one lost client. We are preparing a separate Solo offer for anyone who works alone and lives off bookings or quotes, in any profession: bookings, replies, deposits, reminders and bringing old clients back. For example:
Tell me when Solo is availableWhat changes in 90 days
A typical picture, before and after.
| Today | With Veikum |
|---|---|
| A customer waits a day for a reply | Answered in 2 minutes, day and night |
| A quote goes out once and is forgotten | Reminded on day 2, 5 and 10, until there is an answer |
| Invoices run weeks late | Reminded before and after the due date |
| Orders retyped by hand | Straight from email into your system |
A typical picture, not a promise. Your own numbers are measured during the audit and agreed before anything is installed.
Safety
Your accounts, your data, your switch.
Everything in your company's name
Every tool is opened in your name, we are administrators. We do not keep your customer data in our subscription.
Data stays in your systems
A signed data processing agreement, servers in the EU, no training on your data, deletion if we part ways.
Every AI message says it is AI
Disclosed, logged and readable by you, with a handover to a person on request.
You can stop
After the minimum term, with notice. What we built keeps working in your accounts; only our support stops.
Why Veikum
Experience from large operations. Solutions for your business.
We are operators. Our experience comes from running customer service and operations in large e-commerce, quick commerce and fintech, where thousands of customers need an answer every day and nothing may get lost.
We now bring the same practical thinking to small and midsized companies in Latvia, then the Baltics. Without needless complexity.
AI is a tool. The result is the goal.
Start here
Request the 10-day audit.
Two hours of your time, one data export, one number. We reply within one working day.
If there is no number, we shake hands and leave.
hello@veikum.comQuestions
Frequently asked questions.
Do you only advise?
No. We find the problem, install the fix in your accounts, train your team and, if you want, keep running it.
Does every project need AI?
No. The process comes first. We use technology only where it actually saves time or money.
Can we start with one process?
Yes. For example the customer inquiry flow, the CRM or quote follow-up. The audit shows where to start.
What happens to our data?
Data stays in your systems and your accounts. We work under a signed data processing agreement and remove our access if the work ends.
What if there is no result?
If the audit finds less than EUR 20,000 a year, it is free. If the agreed number is not there after implementation, we work another 30 days at our own cost.